Steven G. Price

8 Wellington Way
Amston, CT 06231
Home Phone: (860) 228-2895
E-mail: pricesg@family-friendly-fun.com

Summary

The focus of my career is to apply and expand my technical and leadership skills to provide sound technical solutions and effective technical support that enhances the productivity of my clients and advances their business goals.

Overview

Currently, performing as a Team Lead for Desktop Services at a pharmaceutical company, I lead a team of PC technicians, provide desktop and benchtop PC support for clients in the Developmental Sciences and Discovery departments, and serve as a primary escalation point to other support resources.

Previously, performing as an I.T. Manager at a financial institution with a VAX/VMS NT network environment, I managed the operational and helpdesk staff, evaluated and supported company-wide applications and technical services, managed and participated in many interdepartmental projects, and developed their Disaster Recovery Plan.

Major Responsibilities

Pfizer, Inc. - 11/97 to present

Team Lead for Desktop Services – supporting desktop/benchtop hardware and applications

Lead a team of technicians delivering desktop/benchtop hardware and software support
Onsite PC support in office and laboratory environments for clients in Discovery and the Developmental Sciences departments
Serve as the primary escalation point to involve other support resources, such as the Helpdesk, Principle Advisors, Level 3 support personnel, Business Development Managers, CIT networking, Accounts Team, etc. to best handle client requests that are beyond the scope of solely Desktop Services
Train new technicians on ticket handling, support resources and best practices.

Dutch Point Credit Union, Inc. - 11/83 - 8/97

IT Manager - information technology management and client support

Phone and onsite application support to clients
Interdepartmental project participation and management
Disaster Recovery plan development, maintenance and testing
Staff management and training for operations and helpdesk functions
Department budgeting and purchasing
Database management and report writing
Hardware and software evaluation for telecom, networking, mainframe and desktops

Education

Central Connecticut State University - B.A. degree in Political Science with Computer Science emphasis, 1980

University of Hartford - 2 year degree in Electronic Technology, 1976

Business training

GLP, 2002	21 CFR part 11, 2002
Time management, 2000	Project management, 2000
Interviewing techniques, 2000

Technical training

Windows 2000 Pro implementation, 2001	Compaq Certification, 1999
NT 4 workstation troubleshooting, 1999	NT 4 Network Administration, 1997
NT 4 Workstation and Server, 1997	Microsoft Visual Basic, 1997
Microsoft Access, 1997	HTML, 1996
Pascal, 1978 - 1980	Assembler, Fortran, Cobol, 1976 - 1977

Certifications

A+ - Comptia	Certified Field Support Technician – STI
Compaq workstation - Compaq	Associate Engineering Technician - NSPE